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Categories
Shipping Policy
Shipping & Delivery
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Free standard shipping for orders over
3.Delivery Time
Malaysia average delivery time about 7~9
working days.
Singapore average delivery time about 6~8
working days.
Philippines average delivery time about 8~10
working days.
Shipping Methods
The total estimated time it takes to receive your order is shown below:
Note：
The above is the average delivery time, there will be differences in some regions.Affected by the epidemic, some orders may be delayed, please wait patiently.
(1) The shipping time mentioned above refers to the estimated time of business days that the shipment will take after an order has been shipped.
(2) Business days do not include Saturday/Sunday and any public holidays.
(3) These estimates are based on normal circumstances and are not a guarantee of delivery times.
(4) We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, customs issues, and any other event beyond our direct control.
4. Delivery Time Exceeded
If delivery time has exceeded the forecasted
time, please contact us so that we can conduct an investigation.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit,
if possible, please reject the parcel from the courier and get in touch with
our customer service. If the parcel has been delivered without you being
present, please contact customer service with next steps.
6. Customer Service
For all customer service enquiries, please
email us at service@giikmall.com
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